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Returns, Refunds and Exchanges 

Faulty Goods and Replacements Policy

Where the item supplied is found to be faulty because it is substantively not as described in the related description, or has an undeclared manufacturing defect such that it is not fit for its standard purpose, or is shown to have been substantively damaged whilst in transit; then the faulty item will be exchanged where possible, or a full refund will be made. 

Notification must be made in writing by letter or email within 7 working days of the delivery date (not including weekends or Bank Holidays) and return arrangements should be mutually agreed and the item returned with original packaging within 21 days of the request.  Where the item supplied is found to be incomplete or damaged, then the replacement item will be sent free of charge.

 We recommend that items being returned are insured and sent by Recorded Delivery.

Refunds and Returns Policy

There is a 7 day cooling off period from the day you receive the item, in which you have the right to cancel your purchase.

Where you wish to return the item supplied and it does not fall under the company’s Faulty Goods and Replacement Policy above, we will refund the cost of the item if notified in writing by letter or email within 7 working days (not including weekends or Bank Holidays) of the delivery date, if it is returned in its original packaging at your own cost within 21 working days of your written request.

 The above conditions will hold unless otherwise mutually agreed in writing by letter or email.

 We recommend that items being returned are insured and sent by Recorded Delivery.

Relevantor Related Legislation:

·       Distance Selling Regulations (DSR) 2000;

·       Consumer Protection (Distance Selling) Directive 97/7/EC;

·       Electronic Commerce Directive 2000;

What our customers say

the radclamp is clamptastic!
Graham W

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